Terms and conditions

Terms & conditions of booking and payments

For courses that cost less than £500 in total we have two options for payment:

Option 1 – Full payment

Option 2 – A deposit followed by the remaining payment (with the remaining payment to be paid two weeks before the first workshop commences)

For courses that cost over £500 in total, we have a number of options for payment:

Option 1 – Full payment or a deposit followed by the full remaining payment.

Option 2 – A deposit then six instalments.

Option 3 – A deposit then two instalments.

In all cases, the deposit and the first instalment must be paid before the course begins. Delegates paying by instalments will be expected to continue to pay any instalments that they owe, even in the circumstances that they need to miss workshops or pull out (eg due to sickness) either in advance of or during the course (see cancellation policy for the likely instalments that will need to be paid, depending on the time of cancellation).

Completion of payment

For those paying full payment or two instalments, the full payment for the course is expected to be completed two weeks before the course begins.

For those paying by six instalments for courses held over four or five different modules, apart from in exceptional circumstances, fees are normally expected to be paid in full before the start date of the third module. For those paying by six instalments for courses held over two modules, the full payment is expected one month before the start date of the second and final module. For those paying by six instalments for courses held over one module, the full payment is expected before the start date of the first and only module.

The six instalment option is ONLY available for those paying direct by standing order through their bank.

In exceptional circumstances, and for people signing up very close to the start dates of workshops, it is sometimes possible to agree payment plans outside these, in discussion with the course administrator.

Cancellation policy

In the event of you cancelling your place on the course the following charges shall apply:

Deposit payments are non-refundable.

Two weeks before the course has commenced until the date the course has commenced (ie the date of the first workshop) and any date after this – THE COST OF THE COURSE MUST BE PAID FOR IN FULL AND ANY REMAINING INSTALMENTS MUST BE PAID IN FULL.

2 to 8 weeks’ notice of cancellation (before course commencement) – 25% of the cost of the course is due to be paid by you (this payment will be taken from the deposit and instalments paid).

8 – 12 weeks’ notice of cancellation – 12.5% of the cost of the course is due to be paid by you (this payment will be taken from the deposit and instalments paid).

Places cancelled earlier then this will be refunded in full, minus the deposit payment, which is non-refundable.

Our refunds policy

If we cancel a course before the course begins, or up to and including the second day of training, you will be eligible for a full refund of the course fee, with no admin charge.

We will usually refund any money we receive from you within 30 days of receiving your cancellation request providing it is in accordance with the provisions for refund eligibility described in the cancellation policy. The refund will be made by bank transfer to your account.

Our liability

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to a refund of the course fee that you paid us.
Our liability shall not extend to loss of income, loss of business, travel and accommodation costs, loss of profits or contracts, loss of anticipated savings, loss of data, or any indirect or consequential loss, damage or expense. This clause does not limit in any way our liability resulting from any fraud or misrepresentation, or for death or personal injury caused by our negligence.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When booking with us you accept that communication with us will be mainly electronic. All communications will be through email or occasionally phone. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.